Returns
Return and Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: Free Offers/Give-aways - Any "Free + Shipping" offers are non-refundable.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Lost parcels that have been tracked as 'delivered' or 'attempted delivery' will not be refunded. If your parcel has not been marked delivered within 30 days of purchase please contact us and we will do our best to find a solution.
No refund of Shipping cost can be offered regardless of circustance.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders AT illtakethis.com, or online over here.
Changes on Orders
Buyers are allowed to make changes to orders placed within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed and the 24hours window lapses.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders AT illtakethis.com, or online over here.
Restocking Fee (if applicable)
A restocking fee of $10 USD or 10% of purchase price which ever is greater will be applied on orders returend for authosied refund.
Replacement
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to orders AT illtakethis.com, or online over here.. If the case is deemed valid, illtakethis.com will cover related cost to deliver a replacement.
After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.
Free Product
We do not offer replacement nor return on any free products, for any reason.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email customer services at, orders AT illtakethis.com, or online over here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
